Privacy Policy

Overview

Papsoo Digital is a service provided by Papsoo, LLC d/b/a Papsoo. This Privacy Policy explains how Papsoo Digital collects, uses, discloses, stores, and protects personal information when you visit our websites, contact us, purchase services, use our client portal, receive technical support, use hosting services, use SaaS solutions, use Nexvi AI Assist, or otherwise interact with Papsoo Digital.

By using Papsoo Digital websites, services, platforms, portals, or support channels, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to Papsoo Digital services, including:

1. Web Development
2. Web Management
3. Domain Registration & Hosting
4. IT Help Desk & Managed Services
5. SaaS Solutions
6. Nexvi AI Assist
7. Consulting, technical support, and related digital services

This Privacy Policy does not apply to third-party websites, platforms, tools, or services that Papsoo Digital does not own or control.

1. Personal Information We Collect

We collect personal information to provide, operate, secure, support, and improve our services. The types of personal information we may collect depend on how you interact with Papsoo Digital.

1.1 Information You Provide to Us

We may collect information you provide directly, including:

1. Name
2. Business name
3. Job title
4. Email address
5. Phone number
6. Billing address
7. Mailing address
8. Account login information
9. Project details
10. Website content
11. Domain names
12. Support requests
13. Messages, emails, forms, and chat submissions
14. Files, documents, images, logos, and brand materials
15. Payment and billing information
16. Tax information, where applicable
17. User lists, employee information, or customer information submitted for a project
18. Technical access information you choose to provide
19. Feedback, testimonials, or survey responses
20. Information submitted through Nexvi AI Assist or other AI-enabled services

We may also collect information when you request a quote, schedule a consultation, create a client portal account, submit a support ticket, purchase hosting, request website changes, or communicate with our team.

2. Information We Collect Automatically

When you visit our websites, use our platforms, open emails, or interact with our services, we may automatically collect certain information, including IP address, browser type, device type, operating system, referring website, pages viewed, links clicked, date and time of visit, approximate location based on IP address, cookie identifiers, session data, performance data, error logs, security logs, portal activity logs, hosting and server usage data, API usage data, email interaction data, form interaction data, diagnostic data, and analytics information.

We use this information to secure our systems, improve website performance, understand service usage, prevent abuse, troubleshoot issues, and improve customer experience.

3. Information We Receive From Third Parties

We may receive information from third parties, including payment processors, domain registrars, hosting providers, DNS providers, cloud providers, email providers, analytics providers, CRM tools, security and fraud prevention providers, advertising or marketing platforms, publicly available business sources, client-authorized third-party platforms, AI service providers, SaaS platforms, and APIs connected to your project.

For example, if you register a domain through Papsoo Digital, we may receive domain registration status, registrar information, DNS records, and renewal information from a domain provider.

4. How We Use Personal Information

Papsoo Digital may use personal information for the following purposes:

1. To provide services you request
2. To create and manage client accounts
3. To process payments and invoices
4. To register domains and manage hosting
5. To build, manage, update, and support websites
6. To provide IT help desk and managed services
7. To configure SaaS platforms, portals, dashboards, and workflows
8. To provide Nexvi AI Assist and AI-enabled features
9. To respond to inquiries, support tickets, and service requests
10. To communicate about projects, billing, renewals, and service updates
11. To improve our websites, platforms, and customer experience
12. To monitor performance, security, and availability
13. To prevent fraud, abuse, spam, malware, and unauthorized access
14. To troubleshoot technical issues
15. To personalize service recommendations
16. To send marketing communications where permitted
17. To comply with legal, tax, accounting, and regulatory obligations
18. To enforce our Terms of Service and other agreements
19. To protect Papsoo Digital, our customers, users, providers, and the public
20. To evaluate and improve our business operations

We may also use information for other purposes with your consent.

5. AI Assist and Nexvi Data Use

Papsoo Digital may provide AI-enabled services, including Nexvi AI Assist, website assistants, internal knowledge assistants, workflow assistants, document assistance, chat tools, summarization, content drafting, and automation support.

When you use AI Assist services, we may process prompts, questions, chat messages, uploaded documents, website content, knowledge base content, business process information, customer service information, AI-generated responses, feedback about AI outputs, usage logs, and performance data.

Unless expressly agreed in writing, Papsoo Digital will not intentionally use your confidential business data submitted to Nexvi AI Assist to train general AI models owned by Papsoo.

However, AI Assist may rely on third-party AI models, APIs, infrastructure, or tools. Those third-party providers may process data according to their own terms, privacy policies, and data processing agreements.

You should not submit highly sensitive information into AI Assist unless Papsoo Digital has confirmed in writing that the specific AI workflow is approved for that type of data.

AI outputs may be inaccurate or incomplete. Customers are responsible for reviewing AI-generated content before using it for business, legal, financial, medical, employment, compliance, or other important decisions.

6. Cookies and Tracking Technologies

Papsoo Digital may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate our websites and improve our services.

We may use these technologies to remember preferences, keep users signed in, understand website traffic, measure marketing performance, improve website layout and content, detect fraud or abuse, support security features, analyze service usage, and improve customer experience.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled. If Papsoo Digital uses a cookie preference tool, you may also manage available cookie settings through that tool.

7. How We Share Personal Information

Papsoo Digital does not sell personal information in the traditional sense of exchanging it for money.

7.1 Service Providers

We may share information with service providers that help us operate our business and provide services, including hosting providers, domain registrars, payment processors, email providers, cloud providers, analytics providers, security providers, help desk platforms, CRM tools, project management tools, AI providers, backup providers, contractors and technical specialists, and legal, tax, and accounting professionals.

7.2 Third-Party Platforms Requested by Customer

If a customer asks Papsoo Digital to connect, configure, or support a third-party platform, we may share information necessary to perform that work.

7.3 Business Transfers

If Papsoo, Papsoo Digital, or part of our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

7.4 Legal and Safety Reasons

We may disclose information when we believe it is necessary to comply with law, respond to legal process, enforce our Terms of Service, protect rights and safety, prevent fraud or abuse, investigate security incidents, or comply with regulatory or law enforcement requests.

7.5 With Your Consent

We may share information when you direct us to do so or give us permission.

8. Payment Information

Papsoo Digital may collect payment-related information to process purchases, subscriptions, invoices, renewals, deposits, and service fees.

Payment information may be processed by third-party payment processors. Papsoo Digital generally does not store full credit card numbers unless specifically required and supported by a compliant payment system.

9. Domain Registration and Hosting Information

When you register, transfer, renew, or manage a domain through Papsoo Digital, certain information may be shared with domain registrars, registries, ICANN-related services, WHOIS/RDAP systems, DNS providers, and hosting providers.

This information may include registrant name, organization, email address, phone number, mailing address, domain name, DNS records, technical contact information, administrative contact information, and billing contact information.

Hosting services may also generate server logs, access logs, error logs, email logs, resource usage records, malware scan results, backup records, and security event data.

10. Client Project Data

Papsoo Digital may process Customer Content and Customer Data to complete client projects. This may include website copy, images and logos, product or service information, customer lists, staff information, form submissions, CRM records, booking data, documents, database records, user account information, internal business processes, support ticket information, and technical credentials provided by the customer.

Customer is responsible for ensuring that it has the legal right to provide this information to Papsoo Digital and for providing required notices and obtaining required consents from its own users, employees, customers, and contacts.

11. Sensitive and Regulated Information

Papsoo Digital does not want customers to submit sensitive or regulated information unless it is necessary for the service and Papsoo Digital has agreed in writing.

Sensitive or regulated information may include protected health information, Social Security numbers, government identification numbers, full payment card numbers, bank account numbers, biometric data, precise geolocation data, children’s information, criminal history, legal case materials, highly sensitive employment information, and passwords or security credentials not shared through approved secure methods.

Papsoo Digital is not a HIPAA Business Associate unless a written Business Associate Agreement has been signed. Papsoo Digital is not a financial institution, medical provider, law firm, credit bureau, insurance provider, or regulated compliance provider.

12. Data Security

Papsoo Digital uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include access controls, password protection, encryption where appropriate, secure hosting practices, logging and monitoring, malware and abuse detection, limited access based on business need, backup practices where included in the service, vendor review where appropriate, and internal security procedures.

No website, network, hosting environment, AI system, software platform, or method of transmission is completely secure. Customers are responsible for securing their own accounts, devices, passwords, users, local networks, email inboxes, and third-party platforms.

13. Data Retention

Papsoo Digital retains personal information for as long as reasonably necessary to provide services, maintain accounts, complete projects, process payments, provide support, maintain business records, comply with legal, tax, and accounting obligations, resolve disputes, enforce agreements, prevent fraud or abuse, maintain security, and support backups and disaster recovery.

Retention periods vary based on the type of information, service, legal requirements, and business needs. Backups may retain information for a limited period even after deletion from active systems.

14. Your Privacy Choices

Depending on your location and relationship with Papsoo Digital, you may have rights to access, correct, delete, request a copy of, object to, restrict, or limit certain uses of personal information, and withdraw consent where processing is based on consent.

To make a privacy request, contact us at: legal@papsoo.com.

We may need to verify your identity before completing a request. Some information may be retained where required or permitted by law.

15. Marketing Communications

Papsoo Digital may send marketing emails, service updates, newsletters, offers, announcements, or other communications. You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us.

Even if you opt out of marketing messages, we may still send non-marketing communications, including billing notices, security notices, service updates, account notices, legal notices, support communications, project communications, and renewal reminders.

16. California and U.S. State Privacy Rights

Some U.S. states provide residents with specific privacy rights. These rights may vary by state and may depend on whether Papsoo Digital meets the legal thresholds for that state’s privacy law.

Where applicable, residents may have rights to know what personal information is collected, access personal information, correct inaccurate personal information, delete personal information, obtain a portable copy of personal information, opt out of certain sales, sharing, targeted advertising, or profiling, limit certain uses of sensitive personal information, and appeal a denied privacy request where required.

To submit a state privacy request, contact: legal@papsoo.com.

17. International Users

Papsoo Digital is based in the United States. If you access our services from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Privacy laws in these countries may differ from the laws where you live.

18. Children’s Privacy

Papsoo Digital services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to Papsoo Digital, contact us at: legal@papsoo.com.

19. Third-Party Websites and Services

Papsoo Digital websites and services may link to, embed, connect with, or rely on third-party websites and services. We are not responsible for the privacy practices of third parties. You should review the privacy policies of any third-party services you use.

20. Social Media and Public Content

If you interact with Papsoo Digital through social media, public comments, reviews, testimonials, or community features, your information may be visible to others depending on the platform and your settings.

Do not post sensitive information publicly.

21. Business Customers and End Users

Many Papsoo Digital services are provided to businesses. If you use Papsoo Digital through your employer, client, school, organization, or another business, that organization may control certain information and may have its own privacy practices.

22. Data Processing Addendum

Some customers may require a Data Processing Addendum or similar privacy agreement. If your organization needs a Data Processing Addendum, contact Papsoo Digital before submitting regulated, sensitive, or large-scale personal information.

23. Changes to This Privacy Policy

Papsoo Digital may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date.

If we make material changes, we may provide additional notice by email, portal notice, website notice, or other reasonable method.

24. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, contact us at: